Onboarding Success Manager

Job Summary

A company is looking for an Onboarding Success Manager.

Key Responsibilities

• Design and deliver scalable customer engagements during key journey milestones, including onboarding and early adoption efforts
• Develop trusted advisor relationships with customers, ensuring maximum value from solutions throughout their lifecycle
• Guide customers through the onboarding phase, focusing on change management, communication planning, and technical enablement

Required Qualifications

• 5 years in Customer Success with experience managing large customers and complex SaaS products
• Experience driving adoption during the customer onboarding phase (first 60-90 days)
• Proven ability to build and launch customer journey programs with defined success metrics
• High level of technical expertise, particularly with Jira, Confluence, and Loom
• Familiarity with agile methodologies, project management, and IT service management