Onboarding Success Manager

Job Summary

A company is looking for an Onboarding Success Manager.

Key Responsibilities

• Design and deliver scalable engagements for customers during onboarding and early adoption phases
• Develop trusted advisor relationships with customers to maximize value from solutions
• Guide customers through onboarding, focusing on change management and technical enablement

Required Qualifications

• 5 years in Customer Success with experience managing large customers and complex SaaS products
• Experience driving adoption during the customer onboarding phase (first 60-90 days)
• Proven track record in building and launching customer journey programs
• High level of technical expertise, including knowledge of Jira, Confluence, and Loom
• Familiarity with agile methodologies, project management, and IT service management