Onboarding Success Team Lead

Job Summary

A company is looking for an Onboarding Success Manager - Team Lead.

Key Responsibilities

• Serve as the first point of contact post-purchase, setting clear expectations and building trust with new clients
• Lead onboarding meetings and structured calls to ensure client training and product adoption
• Provide real-time support and coaching to Onboarding Success Managers while maintaining accurate documentation of interactions

Required Qualifications

• Previous experience in a support, training, customer service, Team Lead, or Manager role
• Strong organizational skills and ability to multitask
• Ability to work independently toward deadlines
• Understanding of real estate is a plus, but not necessary