Onboarding Supervisor
Job is Expired
Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Jul 01, 2024
Job Summary
A company is looking for a CEX Onboarding Supervisor for a remote position.
Key Responsibilities:
- Supervise and develop a team of Client Care Specialists during their first 60 days of employment
- Establish clear expectations for agent performance and monitor performance through live sessions
- Provide workforce management oversight, ensure compliance guidelines are followed, and recommend additional training if necessary
Required Qualifications:
- High School Diploma or GED required, Bachelor's degree preferred
- 2+ years of leadership experience and 2-3 years in customer service or call center environment
- 2-3 years of experience in training or coaching in a customer service or call center environment
- Proficiency in MS Office, Salesforce CRM, and modern communication tools for virtual teams
COMPLETE JOB DESCRIPTION
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Job is Expired
Company Overview
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