Onboarding Support Specialist

Job Summary

A company is looking for an Onboarding Support Specialist to enhance the member onboarding experience.

Key Responsibilities

• Act as the primary contact for members during the onboarding process, ensuring successful placement in care
• Facilitate the booking of initial evaluation appointments and communicate insurance eligibility information
• Resolve tech issues and address common questions to prevent member drop-off during enrollment

Required Qualifications

• Experience in onboarding and customer service within a digital health or telehealth environment
• Ability to learn and utilize tools like Zendesk and scheduling software effectively
• Proven ability to work independently and decisively in moving members from sign-up to booking
• Strong customer service skills, particularly in explaining complex information accessibly
• Passion for expanding access to mental health care and improving member experiences