Onboarding Technician
Job Summary
Guiding new customers through the setup and successful adoption of a conversation-centric platform, the remote Onboarding Technician will assist with account configuration, provide training, and ensure a seamless onboarding experience while meeting performance metrics.
Key Responsibilities
- Assist customers with initial account setup via phone and screen share
- Guide customers through login, configuration, and product functionality
- Perform network checks and basic troubleshooting to ensure successful implementation
Required Qualifications
- Experience in a customer-facing or support role
- Basic technical aptitude, including software support and device setup
- Ability to work evening/night shifts aligned to U.S. business hours (Mon-Fri 4:00 pm - 3:00 am)
- Commitment to delivering exceptional customer service
- Proficient English (written and verbal communication)
Complete Job Description
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