Oncology Customer Success Manager

Job Summary

A company is looking for a Manager, Oncology Customer Success.

Key Responsibilities

• Oversee day-to-day operations of the Customer Success Managers and maintain a region for Customer Success as needed
• Partner with sales teams to ensure alignment with Customer Success Managers
• Act as the internal champion for customer experience and handle client complaints or escalations

Required Qualifications

• Bachelor's degree or equivalent
• Minimum of 5 years of sales or support experience, with at least 2 years in a customer success or client retention role
• Proven track record of achieving customer success goals
• Ability to think strategically and execute tactically
• Experience in a fast-paced environment and ability to work independently