Oncology Provider Experience Manager

Job Summary

To lead the development of a new 'White Glove' Provider Program, the full-time remote Oncology Provider Experience Manager will design operational frameworks, manage a team of customer success managers, and implement data-driven processes to enhance provider onboarding and engagement.

Key responsibilities:

• Architect and implement the "White Glove" infrastructure, including standardized templates and automated onboarding triggers
• Manage and mentor a team of 4 customer success managers, focusing on provider engagement and data-driven account management
• Build and maintain reporting tools and dashboards to track key performance indicators and provider health scores

Required qualifications:

• A bachelor's degree required; MBA or advanced degree in Healthcare/Bio-Tech preferred
• 7+ years of experience, with at least 2 years in a leadership role within Customer Success or Sales Operations
• Technical mastery of CRM and data tools, with experience in Snowflake, PowerBI, or similar platforms
• Background in Oncology or Molecular Diagnostics is highly desired, with familiarity in clinical lab workflows
• Proven experience in creating operational processes from scratch in a fast-paced environment