One Call Specialist

Job Summary

One Call Specialist, responsible for screening locate ticket requests and ensuring the safety of the underground fiber optics network, working part-time or full-time in a remote capacity with flexible hours.

Key Responsibilities

• Analyze dig site locations using software applications to protect underground fiber optics
• Respond to locate ticket requests and provide conflict responses as necessary
• Support customer inquiries related to 811 dig tickets and direct them to appropriate departments

Required Qualifications

• High School diploma, GED, or equivalent education with relevant experience
• One or more years of experience in a related field, such as Telecom or Military
• Ability to work flexible hours, including nights, weekends, and holidays
• Proficiency in using ticket management systems and Microsoft Office applications
• Associate's or Bachelor's degree preferred, along with demonstrated knowledge and abilities