One Stop Coordinator

Job Summary

A company is looking for a One Stop Coordinator.

Key Responsibilities

• Respond to and route inquiries related to financial aid, student accounts, registration, and academic policies
• Participate in a comprehensive One Stop training program to acquire extensive knowledge of service requirements
• Provide backup support for telephone and email responses during the training period and perform other assigned duties

Required Qualifications

• 1+ years of experience in direct customer relations, preferably in a higher education environment
• 1+ years of experience with enterprise software systems and telephonic systems
• Associate's degree or equivalent combination of experience and education; bachelor's degree desired
• Demonstrated understanding of higher education academic policies and procedures
• Experience in a high-volume environment requiring proactive thinking skills