One Stop Coordinator

Job Summary

Serving as the initial gateway for One Stop services, the full-time One Stop Coordinator will manage inquiries related to financial aid, student accounts, and registration while participating in a comprehensive training program, all in a remote work environment.

Key responsibilities

• Responding to and routing inquiries from online students regarding financial aid, registration, and academic policies via email, chat, and telephone
• Participating in the One Stop training program to acquire knowledge of service requirements and procedures
• Providing backup support for telephone and email responses during the training period

Required qualifications

• Associate's degree or equivalent combination of experience and education; bachelor's degree preferred
• 1+ years of experience in direct customer relations, preferably in a higher education service environment
• Experience working with enterprise software systems and telephonic systems
• Demonstrated understanding of higher education academic policies and procedures
• Ability to maintain a supportive demeanor when dealing with challenging students or clients