One Stop Specialist

Job Summary

Providing high-quality, customer-focused service, the full-time remote One Stop Specialist I will assist UMass Global students throughout their educational journey, addressing inquiries related to financial aid, student accounts, and general student services.

Key responsibilities

• Serve as the main point of contact for students regarding financial aid, assisting with applications and resolving discrepancies
• Assist students with account-related inquiries, including payments, holds, and refunds, while analyzing account accuracy
• Support student services functions, including registration processes and tracking missing documents

Required qualifications

• Associate's degree or relevant combination of experience and education
• 2+ years of experience in student financial aid, student accounts, or customer service roles
• Familiarity with database systems for data entry and report generation
• Intermediate proficiency in Microsoft Office applications, including Word and Excel
• Knowledge of UMass Global policies and procedures is preferred