One Stop Specialist

Job Summary

Providing knowledgeable assistance to students throughout their educational journey, the full-time One Stop Specialist I will support financial aid processes, student accounts inquiries, and general student services while working remotely.

Key responsibilities

• Serve as the main point of contact for students regarding financial aid, assisting with application processes and resolving discrepancies
• Assist students with account-related inquiries, including payments, holds, and refunds, while analyzing student account reports for accuracy
• Support student services functions, including registration processes and tracking missing documents

Required qualifications

• Associate's degree or relevant combination of experience and education
• 2+ years of experience in student financial aid, student accounts, or customer service roles
• Familiarity with higher education policies and procedures
• Intermediate proficiency in Microsoft Office applications
• Ability to work flexible hours as needed, including occasional evenings or weekends