Ongoing Support Manager

Job Summary

A company is looking for an Ongoing Support Manager to lead their support team and ensure effective service delivery.

Key Responsibilities

• Oversee the delivery of ongoing support services to clients within defined managed services scope
• Lead, coach, and support a team of Ongoing Support Consultants, setting clear expectations for quality and communication
• Contribute to internal documentation and process improvements while collaborating cross-functionally to meet client needs

Required Qualifications

• 3+ years of experience in a client-facing support or consulting role
• Prior experience mentoring, coaching, or leading team members
• Working knowledge of managed services or ongoing support delivery models
• Ability to manage competing priorities while maintaining service quality
• Experience in a billable support environment is preferred