Online Account Specialist

Job Summary

Working remotely from various states including FL, GA, AL, VA, SC, NC, TX, and CO, the full-time Online Account Specialist will manage customer inquiries, assist with account management, and provide support for online banking services.

Key responsibilities

• Respond to customer inquiries regarding online banking services and account management
• Assist customers with troubleshooting technical issues related to online accounts
• Provide guidance on banking products and services to enhance customer experience

Required qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Experience in banking operations or customer service roles
• Proficiency in using online banking platforms and related technologies
• Ability to work independently in a remote environment
• Familiarity with compliance regulations in banking operations