Online Brand Ambassador

Job Summary

To enhance brand presence across e-commerce platforms, the part-time Online Brand Ambassador will monitor customer feedback, engage with product reviews, and provide actionable insights while working remotely as part of a collaborative team.

Key responsibilities

• Monitor and analyze online reviews and customer feedback to identify trends and provide insights to leadership
• Respond to customer reviews and product-related questions in a timely and brand-aligned manner
• Collaborate with cross-functional teams to address customer concerns and ensure accurate brand communications

Required qualifications

• Bachelor's Degree in marketing, business, communications, or a related field preferred
• 1-2 years of experience in customer engagement, retail, e-commerce, or digital marketing
• Experience with online platforms, reviews, or customer-facing communication channels is an asset
• Strong written communication skills with the ability to adapt tone to align with brand voice
• Analytical mindset with the ability to identify trends and summarize insights clearly