Online Community Manager

Job Summary

A company is looking for an Online Community Manager to engage with customers and manage online interactions.

Key Responsibilities

• Build and maintain relationships with customers and community members across social platforms
• Monitor and respond to conversations on social media and review sites in a timely manner
• Create and share engaging content while collaborating with various internal teams to improve customer experience

Required Qualifications

• 2+ years of experience in customer engagement or managing online communities (preferred)
• Hands-on experience with social media moderation across various platforms
• Familiarity with social media management tools (preferred)
• Flexibility to work evenings and weekends
• Ability to navigate technology and social platforms used by children and teens