Online Customer Service Representative

Job Summary

Committed to providing exceptional service, the full-time Online Customer Service Representative will process emails and inbound texts/chats from gym members, respond to inquiries, and manage membership options in a fully remote setting.

Key responsibilities:

• Process emails and inbound texts/chats from clients' gym members
• Respond accurately and timely to customer questions following established policies
• Document customer interactions using in-house software

Required qualifications:

• Must commit to a set schedule with a minimum of 40 hours per week (Monday through Friday)
• 1+ year experience in a call center customer service environment (preferred)
• Basic computer and typing skills
• Positive attitude and excellent communication skills
• Team player with a willingness to learn and grow