Online Customer Support Representative

Job Summary

A company is looking for an Online Customer Support Representative who is customer-focused and diligent.

Key Responsibilities

• Guide customers through online ordering and ensure accurate and timely order processing
• Serve as the first point of contact for online customer inquiries and support order accuracy
• Coordinate shipments and collaborate with internal teams to enhance overall customer satisfaction

Required Qualifications

• Experience in customer service, e-commerce support, and/or order management
• Familiarity with ERP and CRM systems, preferably Microsoft Dynamics
• Understanding of order processing, logistics, and transportation coordination
• Experience collaborating with Sales, Operations, Production, Logistics, and Customer Service teams
• Ability to manage multiple priorities in a fast-paced environment