Job Summary
A student loan servicing company has a current position open for a Online Help and Communication Specialist I.
Candidates will be responsible for the following:
- Entering, transcribe, record, store or maintain instructional and how-to information in written or electronic form
- Editing and publishing a variety of content types–training videos, product demonstrations, how-to videos, e-learning content
- Reporting product issues found during the documentation phase to appropriate individuals
Must meet the following requirements for consideration:
- Associate's Degree preferred with quivalent experience considered
- Experience creating written instructional content
- Scripting and producing “how-to” or teaching videos using Captivate, Camtasia or similar product
- Experience creating or editing graphics using Photoshop, Snagit or similar products
- PC/Windows proficiency and Internet browser familiarity (IE, Firefox, Chrome)
- Understanding of the Higher Ed and K-12 markets are a plus
