Online Learning Support Advisor

Job Summary

A company is looking for an Online Learning Instructional Support Advisor to provide operational and technical support for online learning systems.

Key Responsibilities

• Provide operational and technical support for faculty, staff, and students regarding the learning management system (LMS) and related applications
• Facilitate training sessions for new faculty on best practices for online teaching and conduct quality assurance checks for course content
• Review and process faculty textbook requests and coordinate term setup while maintaining communication with stakeholders

Required Qualifications

• Bachelor's degree or equivalent experience
• Minimum of three years of experience using computers and web-based applications
• At least one year of experience in higher education or related fields such as IT, e-learning, or customer service
• Proficiency in Microsoft Office applications and experience with LMS and SIS systems
• Ability to work non-standard hours, including nights and weekends, as needed