Online Learning Support Specialist

Job Summary

To support first responder clients, the part-time Online Learning Support Specialist will provide technical and administrative support, troubleshoot issues, and manage software incident resolutions while working remotely.

Key responsibilities

• Respond to and resolve customer inquiries through phone, email, and chat, focusing on technical support
• Document customer interactions and monitor metrics to ensure efficient case resolution and customer satisfaction
• Collaborate with cross-departmental teams to manage Jira ticket statuses and assist with product knowledge

Required qualifications

• 2 years of experience in software or SaaS technical support or a related customer support field
• Minimum of one year of Salesforce experience
• GED/High School Diploma
• Desire to grow within the company and work well in a team environment
• Good job stability