Online Proctoring Specialist

Job Summary

A company is looking for a Proctoring Representative.

Key Responsibilities

• Monitor online students during final examinations and manage the Live Proctoring Queue
• Collaborate with Customer Support and IT to troubleshoot issues faced by students
• Compile and report data on student complaints and issue trends

Required Qualifications

• 6 months to 1-year preferred experience as a Customer Service Representative
• Working knowledge of the Internet and proficiency in Microsoft Office
• Highly organized and proactive with the ability to prioritize tasks
• Ability to interact with diverse individuals and work under pressure
• Excellent analytical skills and capability to meet performance goals