Online Sales Support Associate
Job Summary
Engaging customers through online platforms, the full-time Online Sales Support Associate will provide exceptional service via chat, phone, and email, guiding guests through their shopping journey and ensuring post-sale support in a remote environment.
Key responsibilities
- Manage customer interactions through live chat, phone, and email to assist with product inquiries and order support
- Drive sales by effectively communicating product features and resolving customer issues with empathy and efficiency
- Maintain a metrics-driven approach to enhance customer satisfaction and achieve sales targets
Required qualifications
- Experience in online chat or virtual sales environments
- Strong computer literacy and proficiency with CRM tools and order management systems
- Ability to handle multiple customer interactions simultaneously
- Willingness to work flexible hours, including evenings, weekends, and holidays
- High emotional intelligence and a professional demeanor in customer interactions
Complete Job Description
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