Ontario Licensed Contact Center Agent

Job Summary

As a fully remote Ontario Licensed Contact Center Agent, the full-time position will focus on delivering high-quality service, building strong guest relationships, and enhancing the guest experience through personalized support and upselling opportunities.

Key responsibilities

• Provide friendly and efficient support to consistently exceed guest expectations
• Recommend additional services and products tailored to guests' needs to enhance their experience
• Accurately track guest interactions and preferences using CRM tools while resolving inquiries effectively

Required qualifications

• Genuine passion for delivering exceptional customer service
• Skill in consultative selling and upselling
• Ability to resolve guest issues quickly and effectively
• Strong collaboration skills and commitment to team goals
• Ability to obtain TICO Certification within the first 60 days of employment