Ontario Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative to provide exceptional service to guests.

Key Responsibilities

• Deliver friendly and efficient service through inbound calls, chats, and emails
• Identify, research, and resolve customer issues to ensure satisfaction
• Build and nurture relationships with guests and travel partners

Required Qualifications

• Availability to work overtime and flexible shifts, including evenings and weekends
• TICO certification required within the first 60 days of employment
• Proactive in keeping up with product updates and training
• Desire to grow within the contact center and potentially move to sales
• Must be customer service oriented and tech-savvy