Operational Excellence Manager

Job Summary

Driving process improvement initiatives, the full-time Operational Excellence Manager will focus on enhancing quality across operational functions such as customer onboarding and vendor support while collaborating cross-functionally in a fully remote environment.

Key responsibilities

• Identifying and prioritizing process improvement projects across operational functions
• Conducting discovery sessions to diagnose root causes of inefficiencies and quality gaps
• Leading projects from initiation through full implementation, ensuring measurable outcomes against established metrics

Required qualifications

• Bachelor's degree required
• 5-7 years of experience in process improvement, operational excellence, or quality management
• Lean Six Sigma Black Belt certification required
• PMP certification preferred with a proven track record of successful project delivery
• Data-driven mindset with experience in establishing baseline metrics and measuring outcomes