Operational Performance Lead

Job Summary

Supporting operational excellence, the full-time Remote Operational Performance Lead will drive performance initiatives across Hyatt's Essentials & Full-Service Managed hotels in the Americas, ensuring General Managers and Leadership Committees are equipped for success while enhancing guest satisfaction and operational efficiencies.

Key responsibilities:

• Provide support to General Managers and Leadership Committees, ensuring access to necessary resources for success
• Leverage data insights to prioritize support for underperforming hotels and develop action plans for improvement
• Lead innovative operational projects and training, effectively communicating Hyatt Brand Standards and operational priorities

Required qualifications:

• Professional fluency in Spanish, both verbal and written
• 5+ years of experience in Full Service hotel operations at a department head or leadership committee level
• 2+ years of experience in Hyatt Managed hotel operations, specifically in Rooms and F&B
• Experience with Hyatt's operational tools, including HySat, Opera, and Tableau-based applications
• Bachelor's degree in hospitality or a related field preferred