Operational Support Lead

Job Summary

To support essential operational activities, the full-time Operational Support Lead will provide internal assistance to regional teams in managing administrative tasks, fund management, and data processing while working remotely.

Key responsibilities

• Support region teams with administrative tasks, including event setup, data collection, and processing revenue
• Research unclaimed donations and collaborate with staff to ensure accurate allocation of funds
• Manage tickets and inbound customer needs through ticketing software within agreed-upon service level agreements (SLAs)

Required qualifications

• Bachelor's Degree preferred
• 2+ years of experience in a directly relatable role
• Prior experience with Blood Cancer United preferred
• Knowledge of Blood Cancer United's mission, products, and services preferred