Operational Support Supervisor

Job Summary

A company is looking for a Supervisor, Operational Support to lead and develop cross-functional operational teams.

Key Responsibilities

• Supervise and manage teams of up to 15-20 employees across various functions
• Ensure timely completion of customer orders and projects while managing workload and capacity
• Handle escalations and maintain a customer-centric approach while balancing operational needs

Required Qualifications

• Bachelor's degree or 4-6 years of supervisory experience in relevant fields
• Minimum of 2+ years of direct people leadership experience
• Experience leading teams through change and process transformation
• Proficiency with Microsoft Office applications and reporting tools
• Self-directed with the ability to make sound decisions with limited supervision