Operations Account Management Lead

Job Summary

Managing day-to-day operational performance for assigned clients, the full-time Team Lead Operations Account Management will serve as the primary liaison between client facilities and internal delivery teams, focusing on revenue cycle outcomes and ensuring effective communication and execution across billing, collections, and claim resolution workflows.

Key responsibilities

• Monitor daily operational performance and key performance indicators for assigned clients
• Act as the primary operational contact between clients and internal teams, ensuring timely communication and issue resolution
• Translate client needs into actionable operational priorities and support issue resolution to prevent revenue leakage

Required qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 5+ years of experience in hospital revenue cycle functions, particularly in billing and collections
• Working knowledge of insurance regulations and automated billing workflows
• Strong client-facing communication skills with the ability to explain operational findings clearly
• Proficiency with Microsoft Office and comfort working across multiple systems and reporting outputs