Operations Account Manager

Job Summary

Engaging with strategic distribution partners, the full-time remote Operations Account Manager will manage back-office operations, oversee account onboarding, and drive customer success while collaborating with internal teams to ensure seamless communication and operational efficiency.

Key responsibilities:

• Own full lifecycle account management for B2B partners, ensuring successful operational integration and communication
• Lead operational onboarding processes with partner teams, providing training and support during account creation
• Collaborate with strategic account managers to foster business growth and address operational challenges effectively

Required qualifications:

• Experience in enterprise account management, onboarding, or customer success roles, preferably in insurance or tech
• Strong process orientation with the ability to build and track back-end processes for scalable account management
• Proven ability to work through ambiguity in a fast-paced, hyper-growth environment
• Excellent communication skills for translating internal processes into clear external expectations
• Self-starter with a proactive approach to driving customer success and achieving goals