Operations Administrator

Job Summary

Supporting daily operations across the CCV Business Unit, the full-time Operations Administrator will manage client inquiries, maintain reporting metrics, and coordinate internal processes while utilizing various proprietary tools in a remote environment.

Key responsibilities

• Maintain focus on reporting and metrics to ensure client SLAs are met, providing analytics and ad hoc reporting to management
• Support the CCV Business Unit by preparing reports and resolving client inquiries related to regulatory notices and documentation
• Coordinate internal processes by managing open inventory reports and ensuring accuracy of documentation for the audit team

Required qualifications

• High School Diploma or GED required; some college preferred
• Minimum one year of experience in healthcare, with preferred experience in health care claim review
• Intermediate skills in Excel and Microsoft Office Suite
• Strong organizational skills and ability to multitask effectively in a fast-paced environment
• Ability to maintain strict confidentiality and demonstrate a professional demeanor in all communications