Operations Agent

Job Summary

A company is looking for an Operations Agent to ensure timely and accurate processing of customer orders across its services.

Key Responsibilities

• Process customer orders and service requests accurately and on time
• Monitor order queues and prioritize tasks to meet internal SLAs and customer expectations
• Collaborate with the Customer Service team to resolve customer issues and propose process improvements

Required Qualifications

• 1-3 years of experience in an operations, fulfillment, or customer support role
• Familiarity with company formation processes or similar industry experience
• Highly organized and able to manage multiple tasks in a fast-paced environment
• Experience using tools like HubSpot, Notion, Slack, and Google Sheets
• A self-starter who takes ownership and seeks continuous improvement