Operations AI Analyst

Job Summary

A company is looking for an Operations AI Analyst.

Key Responsibilities

• Execute daily operations of AI-enabled member service processes across multiple channels
• Monitor performance and review interaction outcomes for accuracy, quality, and compliance
• Document business and functional requirements, and lead user acceptance and regression testing

Required Qualifications

• Bachelor's degree or equivalent work experience required
• 3 to 4 years in service operations, operations analysis, or contact center environments
• Proven ability to translate operational processes into clear, structured documentation
• Experience supporting testing activities and validating operational readiness
• Comfortable working in cross-functional, fast-moving, operations-focused teams