Operations Analyst

Job Summary

A company is looking for an Operations Analyst to support service delivery performance and scaling through data analysis.

Key Responsibilities

• Analyze workflows to identify bottlenecks and recommend performance improvements
• Monitor staffing needs and build forecasting models to align capacity with demand
• Create dashboards and reports to track KPIs and provide actionable insights

Required Qualifications

• Bachelor's degree in a quantitative or business field or equivalent experience
• 2+ years in an analytical role related to operations or process improvement
• Proficiency in SQL for data extraction and analysis
• Advanced Excel skills and experience with dashboard creation in Power BI or similar tools
• Ability to manage multiple priorities in a fast-paced environment