Operations Analyst

Job Summary

A company is looking for an Operations Analyst, Business Systems.

Key Responsibilities

• Lead process improvement initiatives and build adjuster workflows within claims systems
• Manage the configuration and implementation of the claims management system (Snapsheet)
• Provide user management and support, including training and troubleshooting system-related issues

Required Qualifications

• 3+ years of experience managing systems and operations in the startup and/or insurance space
• At least 1 year of experience with Snapsheet or other claims management systems
• Deep knowledge of Salesforce, Hubspot, Zendesk, or other CRM applications
• Strong project management skills with the ability to manage multiple projects simultaneously
• Proficient in Excel and BI tools such as Looker or Tableau