Operations Analyst

Job Summary

A company is looking for a Professional Services Operations Analyst.

Key Responsibilities

• Drive documentation and enablement strategy by creating and maintaining process documentation and training materials
• Administer and optimize internal tools and systems while identifying automation opportunities
• Coordinate cross-functional projects, including process improvements and system enhancements

Required Qualifications

• Bachelor's degree in Business, Operations, Communications, or a related field, or equivalent practical experience
• Experience in SaaS or Professional Services environments
• Ability to manage multiple initiatives simultaneously while maintaining quality
• Technical confidence in learning and administering business tools and platforms
• Experience in developing training content and supporting rollout of new processes