Operations Analyst

Job Summary

To support operational enhancements, the full-time Operations Analyst I will assess processes and data, manage inbound customer support requests, and implement procedural changes while collaborating with various stakeholders in a remote-first environment.

Key responsibilities

• Research operational workflows related to case management and billing to identify process improvement opportunities
• Manage inbound customer support requests via phone and email professionally and efficiently
• Track and manage progress of system and operational enhancements using electronic tracking systems

Required qualifications

• Bachelor's degree preferred in a health care or related discipline
• 0-2 years of relevant experience in an operational role
• Strong Excel skills and experience in data analysis preferred
• Understanding of medical billing and experience with Medicare and Medicaid preferred
• Demonstrated ability to perform root cause analysis required