Operations Analyst Team Lead

Job Summary

A company is looking for an Operations Analyst 2 to oversee project staff and deliverables for a Social Security benefits advocacy program.

Key Responsibilities

• Supervise staff managing eligibility screenings, case development, appeals, and benefit management activities
• Implement quality control processes and ensure compliance with project requirements and guidelines
• Oversee contract reporting, data tracking, and support project management functions to meet contractual obligations

Required Qualifications

• A bachelor's degree or 3 years of relevant supervisory and project oversight experience
• Strong background in supervising and developing staff in the human services sector
• Experience with Social Security disability advocacy and claims management
• Proven ability to manage timelines and deliverables effectively
• Experience in preparing reports and tracking project metrics