Operations and Client Success AVP

Job Summary

Operations and Client Success AVP is a full-time, remote leadership role requiring 7-10+ years of experience in operations and client success, responsible for aligning client strategy with operational execution and managing high-value client relationships.

Key Responsibilities

• Partner with sales leadership to ensure client commitments align with operational capabilities
• Oversee delivery of client programs, ensuring quality, accuracy, and on-time execution
• Manage senior-level client relationships and improve workflows, systems, and processes

Qualifications

• Bachelor's degree required; advanced degree preferred
• 7-10+ years of experience in operations, client success, marketing, or account management
• Proven experience managing senior client relationships and cross-functional teams
• Strong background in process improvement and operational leadership
• Comfortable working in a hands-on, fast-moving environment