Operations and Service Delivery Lead
Job Summary
Experienced in service delivery management, the remote Operations and Service Delivery Lead will oversee customer-facing operations and service delivery for Distributed Energy Resource products, ensuring customer satisfaction and managing project coordination and support activities on a contract basis.
Key Responsibilities
- Lead service delivery and operational support activities with ownership of customer satisfaction KPIs
- Coordinate and oversee product upgrades and operational deployments
- Manage support ticket queues and ensure adherence to defined SLAs
Required Qualifications
- 6-8 years of experience in Service Delivery, Operations Management, Technical Support, or a related role
- Minimum 2 years of experience within Utilities, Renewable Energy, or Power Systems industries
- Basic SQL knowledge for data analysis and troubleshooting
- Working knowledge of Unix/Linux operating systems
- Bachelor's Degree in Electrical Engineering or a related technical discipline
Complete Job Description
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