Operations Associate

Job Summary

A company is looking for an Operations Associate to support the performance and growth of its subscription and membership business.

Key Responsibilities

• Manage subscriber support and respond to inquiries regarding billing, account access, and product questions
• Support lifecycle marketing initiatives and monitor engagement, churn, and retention metrics
• Assist with revenue-related inquiries and support the distribution of newsletters and subscriber communications

Qualifications

• 1-3 years of experience in customer support, subscription operations, or marketing operations
• Experience working with CRM systems or subscriber databases
• Organized and detail-oriented, capable of managing multiple priorities
• Analytical approach to audience data and business performance
• Interest in journalism and subscription-based media