Operations Associate

Job Summary

To support operational efficiency, the full-time remote Operations Associate will compile data, prepare management reports, and maintain staffing information while collaborating with management to improve processes.

Key responsibilities

• Populates management reports and dashboards, compiling data for weekly disbursement to management
• Records and maintains staffing data, including updates on agents' schedules and programs
• Creates tools and ad hoc reports to provide insights into agent productivity and performance rankings

Required qualifications

• High school diploma or equivalent required; Bachelor's degree preferred
• 1-2 years' experience in payroll and accounts payable operations or finance, preferably in an automated system environment
• Strong spreadsheet skills and proficiency in Microsoft Office applications, especially Excel
• Process-improvement oriented with the ability to work independently and as part of a team
• Excellent accuracy and attention to detail