Operations Associate

Job Summary

Supporting a high-impact people operations function, the full-time remote Operations Associate IV will manage complex operational cases, oversee service delivery governance, and drive process improvements within a fast-paced enterprise environment.

Key responsibilities

• Manage complex operational cases and processes requiring strong judgment and advanced domain knowledge
• Support service delivery governance, operational monitoring, and performance reviews while identifying opportunities for process improvements
• Develop and maintain documentation, including SOPs and process maps, while partnering with cross-functional stakeholders to resolve operational challenges

Required qualifications

• 6+ years of experience in service delivery functions such as onboarding, payroll, or HR operations
• Experience with case management and HRIS administration
• Strong process design and documentation skills, including SOP development
• Advanced Excel or Google Sheets skills, including pivot tables and reporting
• Proven ability to manage competing priorities in fast-changing environments