Operations Associate

Job Summary

Supporting a dynamic team remotely, the full-time Operations Associate will manage law firm inquiries, coordinate operational tasks, and assist in resolving client issues while utilizing CRM software.

Key responsibilities:

• Respond to law firm inquiries via support tickets and phone calls, ensuring timely and professional service
• Identify and escalate complex client and internal issues, assisting in their resolution
• Coordinate tasks such as data entry and inbox management to support team members effectively

Required qualifications:

• Minimum of two years of experience in a customer support or operational support role
• Strong working knowledge of Microsoft Office and experience with CRM/ticketing platforms like Zendesk
• High school diploma or GED required; Bachelor's Degree in Business Administration or related field is desirable
• Proficient in using AI-powered tools to enhance workflow and team productivity
• Demonstrated ability to quickly learn proprietary software and adapt to evolving processes