Operations Associate

Job Summary

Supporting the Engagement Center operations team, the full-time remote Operations Associate will manage day-to-day operations, assist with new site implementations, and organize documentation to enhance operational success.

Key Responsibilities:

• Support daily operations and strategic initiatives for the Engagement Center
• Organize and maintain documentation, including workflows and KPI reports
• Assist with leadership onboarding and provide recommendations for workflow optimization

Required Qualifications:

• Bachelor's Degree preferred
• 1-2+ years of relevant work experience
• PTCB certification or equivalent highly preferred
• Experience with Microsoft Office tools, particularly Excel
• Familiarity with Tableau or other reporting tools