Operations Associate

Job Summary

Supporting billing and revenue cycle operations, the full-time Operations Associate will manage patient billing inquiries, work claims with cross-functional teams, and optimize processes in a fully remote environment.

Key responsibilities:

• Manage patient-facing and internal billing questions, including resolving denials and processing insurance coverage verifications
• Work claims end-to-end with cross-functional stakeholders to ensure a smooth billing experience for patients and providers
• Support efforts to streamline existing processes by suggesting automation, optimizing workflows, and maintaining reliable execution

Required qualifications:

• 2+ years of experience in an operations role, preferably in revenue cycle, medical billing, or healthcare
• Strong organizational skills with a detail-oriented approach and ability to follow through on tasks
• Proficient in patient-first communication, with the ability to de-escalate billing concerns professionally
• Eager to leverage technology and automation, with a passion for using AI to enhance billing processes
• Medical coding background (CPC/CCS credentialed) is a plus