Operations Associate II

Job Summary

A company is looking for an Operations Associate II, Provider Core Operations.

Key Responsibilities

• Track and triage bugs and technical issues across systems in collaboration with technical teams and clinical programs
• Support new product/program implementations by drafting user guides and communications plans, and assisting with training efforts
• Enhance efficiency for providers and internal teams through systems changes and cross-functional collaboration

Qualifications

• 2+ years of experience in operations, implementation, customer success, or a similar coordination-heavy role
• Experience working within or alongside engineering, IT, or product teams is a bonus
• Demonstrated ability to work successfully in a fast-paced and/or startup environment
• Familiarity with CRM, CMS, LMS, and/or ticketing systems like Zendesk, Salesforce, and Workramp
• Detail-oriented with a systems mindset, enjoying connecting dots and fixing issues