Operations Associate Manager

Job Summary

A company is looking for an Associate Manager Operations to assist in managing overall account performance and financial profits.

Key Responsibilities

• Provide leadership, coaching, and development support to Sr. Supervisors
• Review operating statistics to ensure service quality and timeliness goals are met
• Identify and implement process improvements to enhance client satisfaction and company profitability

Required Qualifications

• High School Diploma or equivalent required; BA/BS in Business Administration preferred
• 2+ years of experience in customer service or call center, including 1 year in management
• Experience in the healthcare industry is preferred
• Ability to coach, train, and motivate employees
• Proficiency with necessary technology and software applications